How to ensure the automatic notifications are correctly to the users?

To verify if a notification is set up correctly you have to check if the notification fulfill the next conditions:

• In Setup -> Companies list -> Account to be verified -> Notifications tab, verify the notification:
  • It was created in the the account.
  • It is enabled
  • All the users that are going to receive the notification are assigned to it.
  • It has assigned the right warehouse.
  • It has assigned the right template
  • If it is a periodic report, it must have a date prior to the day on the notification will start to be sent.
• In Setup -> Notifications -> Templates -> Notification template, verify the template:
  • It has an English message, you have to make sure if it is the right message.
    • In case the notification will be received by somebody who speak Spanish, the template must have a Spanish message.
  • It has the required reports.
• In Setup -> Notifications -> Status of deliveries, verify that:
  • In the Current status column, the users have the Working status.
  • In the Reactivate column, the users have a blank space.
• In Setup -> Users -> Users who will receive the notification, verify that:
  • The notification is enabled in the profiles of each user who should receive it.
  • The Block all notifications box is disabled.

For more information on how to verify the previous conditions, see the resources below:

• How to create an automatic notification?
• How to create a periodic report notification? 
• How to create a template for my notifications?
• How to attach a report to a notification template?