What happens when I cancel an order that has already been received?

When you cancel an order, this goes from the Received status to the Cancelled status and negative adjustments are created in the system with reference to the cancelled order causing the received product to be automatically removed from the stock as if the product had never been received, however, the system keep the records of any movement or transaction done with the product before the order was cancelled.

To successfully cancel an order you have to verify that the order stock fulfill the following points:

• All products are in the original received packages and in the same quantity.
• All products originally received is available in the warehouse.
• All products is in the original warehouse as originally received.

Additionally, if the order had labels generated by the system (for example, LBL-000rkbu), these cannot be be used in new receive orders, however, if the order had customer labels, these can be reused in another order.

For more information on how to cancel an order or how to trace the transactions with the product or the order, see the resources below:

• How to cancel a receive order?
• How to consult the negative adjustments of a canceled order?